![]() The study found they’re checking work email every few hours, no matter where they are: the gym, vacation, even formal ceremonies. ![]() That amount of email is overwhelming a recent study from Adobe found people spend 3.3 hours a day checking their work email. They get and send an average of 120 emails daily in 2017 and that number is only projected to rise - to 124 emails a day in 2018 and 129 emails a day in 2019. Your employees are buried under an avalanche of email. In fact, they may pay more attention to the junk mail because there’s so much less of it. Workers probably pay as much attention to it as they do to the paper junk mail that’s actually in their physical mailboxes at home. Isn’t it time we updated the way we communicate at work? The email problemĮmail, literally short for electronic mail, is the modern version of the letter. ![]() Those two abbreviations served the exact same functions then as they do now - people who were cc’d got a copy of the letter, while those who were bcc’d got a copy but were unable to see a list of the other recipients.Ĭarbon paper was invented in the 1800s. How many people in today’s workforce know what CC on an email stands for? What about BCC? Those two abbreviations, which stand for carbon copy and blind carbon copy respectively, come from the days when business letters were typed on typewriters using carbon paper to create copies. Our business practices, when it comes to internal communications, are old. If you want to avoid alienating your staff, it’s time for internal communications to evolve. And, as the workforce gets younger, fewer and fewer employees will be reading those mass emails. Our world outside of work has sped up but in work? We’re still doing things the old way, and that’s a problem: employees used to messaging won’t find mass emails engaging. We use social media more than we did then, and we use apps to talk to one another WhatsApp, SMS, Slack and Facebook Messenger. In our private lives, however, we’re constantly messaging. At work, our internal communications look a lot like they did 10, 15, even 20 years ago - everyone was bcc’d on a mass email. The disconnect between the way we communicate when we’re at work and the way we communicate in the rest of our lives is real. Chat is the future of communication at work, however, we can’t get to that future when our habits at work are mired in the past.
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